Reseller
FAQ Please
check below for the answers to the questions you may have. Please contact
us if you do not see an answer to what you are looking for.
I
want to add a web site to my account where do I do this??
Answer:You
would need to visit https://<youripaddress>:2087 from there click new
account.
Why
Cant I access my or my customers sites by IP Address?
Answer:This
is because you do not have a dedicated IP address for your site.
I
want my own DNS servers, what's next?
Answer: You
will need to send an e-mail to Support@OnTimeHost.Com
requesting namerservers be added to your account. Please include the nameservers
information you would like to use. (eg. ns1.yourdomain.com
I
just setup my customers site, how do I access their control panel?
You
need to go to http://<youripaddress>/cpanel and use the username and
password that you entered when setting up the account.
How
do I upload my customers web sites? Answer:You
log in to your customers sites by using your ftp software to access <youripaddress>.
All of your authentication is done by username and password so you will
use your customers log in information to upload their sites. Once logged
in you will put their information in the /www directory.
I
sign up new accounts, but where is my access information? Answer:
When
you create an account through web host manager your information is sent
to the master e-mail that comes with your account. This would be <yourusername>@<yourdomain>
How
do I upgrade an account to an IP account?
Answer:You
need to send an e-mail to IPrequest@OnTimeHost.Com
make sure you include your domain name and username.
